• Contact Us
  • Customer Support Line: 800-577-2799
  • Pay By Phone: 888-899-4663
  • Internet Tech Support Line: 888-227-4040
  • Email Us at: service@hometelco.com
• Repair Services
  • Moncks Corner Office: 843-761-9166
  • Daniel Island Office: 843-277-7307
  • Cypress Highway 52 Office: 843-761-2200
• Find a location
• Online Support
  • Report an issue
  • Internet Support
    • 24/7 Tech Support: 888-227-4040
  • Dial Up Numbers
    • Moncks Corner: (843) 899-4638
    • Harleyville: (843) 462-4638
    • Charleston: (843) 958-0794
• Email Support
  • Where do I go to check my email?
  • Email setup
  • Email setup on mobile devices
  • Email setup in popular software program
• Email Server Settings
  • Incoming Server Name: mail.homesc.com
  • Outgoing Server Name: smtp.homesc.com
  • Username: Your user@homesc.com email address
  • For full server settings click here

• Connection Speed Test
• I would like to learn more about high speed internet
  • High Speed Internet for DSL
  • High Speed Internet for Cable Modem
  • High Speed Internet for Fiber
• Why do more devices need more speed?
• I would like to learn more about my network
  • Network Card Verification
  • Network Management Policy
• Where are my Velocity neighbors
• I would like to watch ESPN3 on the internet
  • Go to WatchESPN.com from a computer connected to Home Telecom's internet
  • Click Register in the upper right hand corner.
  • Follow the instructions to create an account.
  • Once your account is created you can access ESPN3.com content away from home by clicking on the Remote Access link and entering in your ESPN.com account information.
• I need helpful video tutorials
• I want to learn more about your acceptable use policy
• I want to learn more about broadband internet
• How much bandwidth do I need?
• I need access to my HomeSC.com email
• I need email set up instructions
• How does Wi-Fi work?
• What is MyWiFi Xtreme?
• I would like to learn more about MyWiFi Xtreme
  • Watch How-To Videos
  • What is MyWiFi Xtreme?
    • MyWiFi Xtreme is the next generation of Wi-Fi that allows for more devices and more speed distribution among devices. This next generation device will provide Home Telecom customers with a better experience and better coverage by offering the next generation of Wi-Fi, called Wi-Fi 6. WiFi 6 allows for more devices and more speed distribution among devices.
  • What does MyWiFi Xtreme offer?
    • MyWiFi Xtreme includes access to the MyWiFi Xtreme app that puts the control of your Wi-Fi and devices at your fingertips! The MyWiFi Xtreme app will also protect you against malicious viruses and malware while on your home network once the app is downloaded and set-up. We've also included enhanced parental controls for your children or grandchildren. You'll be able to set time limits and create filters to make sure your internet rules are being followed, even when you're not home!
  • What are the advantages of MyWiFi Xtreme?
    • MyWiFi Xtreme advantages include the ability to set up your own guest networks as needed, set time limits for Wi-Fi use for certain applications or websites, turn Wi-Fi off and on at the touch of a button, and much more! You can even reset your Wi-Fi name and password through this app! For a full list of features, visit HomeSC.com/MyWiFi-Xtreme.
  • What are enhanced parental controls?
    • Enhanced parental controls allow you to protect your children from inappropriate or harmful content, set time limits and turn Wi-Fi completely off with the touch of a button. Plus, you'll have the ability to set filters for unwanted content and applications for all the devices your children use. For more information, visit HomeSC.com/MyWiFi-Xtreme.
  • Is MyWiFi Xtreme available in all areas?
    • Yes, MyWiFi Xtreme is available in all service areas.
  • How do I sign up for MyWiFi Xtreme?
    • MyWiFi Xtreme is Included with all Home Telecom Internet plans, use our Shop Tool to sign up today! If you'd rather give us a call, please contact 888-746-4482 during normal business hours and choose option 2 to make changes to your service. Then select, option 1 if you are calling to make changes for Residential services. One of our friendly Representatives will be more than happy to help you complete your request.
  • What are the requirements to access MyWiFi Xtreme?
    • You must be a Home Telecom internet subscriber to get MyWiFi Xtreme.
  • Where is the best place to put the MyWiFi Xtreme?
    • To get the best experience possible, you'll need to place your device in a central location, in the up-right position with good "line of sight" visibility to the main areas of your home.
  • My wireless device says it cannot support a 5 GHz radio. What do I need to do?
    • Your device will still be supported on the 2.4 GHz radios. This would be due to your device's limitation and unrelated to Home Telecom.
  • There are four ethernet plug ports on the back of the MyWiFi Xtreme. What should I do if I have more than four wired devices that I need to plug in?
    • You can purchase a gigabit switch and plug that into the MyWiFi Xtreme LAN port to give you the ability to plug in multiple devices.
  • How do I reboot MyWiFi Xtreme router and keep my settings?
    • Unplug the power cord from the MyWiFi Xtreme for 30 seconds, then reapply power. Your settings will not be erased.
  • How do I pair devices, like my printer?
    • If your device supports WPS, simply follow the instructions included with your device's installation manual. Press the WPS button for less than 3 seconds on the back of the MyWiFi Xtreme when instructed.
  • How do I know my device has completed boot-up?
    • When the LED is solid blue, which indicates an active Internet connection, or is blinking red, which means there is no service or Internet connection detected.
  • Do I need to change out my equipment?
    • Yes, Home Telecom will need to change out your equipment in order to get the full benefits of MyWiFi Xtreme. You will be given more information about this when you sign up for the service.
  • Where can I download the MyWiFi Xtreme app?
    • You can download the MyWiFi Xtreme app from the App Store (iOS) and Google Play (Android).
  • MyWiFi Xtreme Consumer Product Guide
• Wi-Fi Calling
• Gigabit System Requirements
• Community Connect Program

• I need to access my HomeSC.com email from the internet
• I need email setup instructions
• I would like to sign up for Home Telecom’s Email Newsletter
• I have general email questions
• How do I setup my email on my phone?
• What are the dial up numbers?
  • Moncks Corner: (843) 899-4638
  • Harleyville: (843) 462-4638
  • Charleston: (843) 958-0794
• 24/7 Tech Support: (888) 227-4040
• How do I setup email on my computer?
• Where do I go to check my email?

• I would like to learn more about why my cable rates are increasing
• I would like to upgrade my video service
• I need a remote guide
  • UR4 DCT Remote
  • UR3 SR2 Remote
  • UR5U 8820L Remote
  • NOVA Remote
  • Royal URC2060BO
• I need the HomeStream TV channel lineup
• Tell me more about video franchise information
• I want to learn about your video privacy policies
  • Video Privacy Policy
  • Subscriber Privacy Policy
• Rovi DTA Guide Quick Reference Guide
• i-Guide HD Quick Reference Guide
• I would like to learn more about Broadcast TV Surchage

HomeTV2GO

• What is HomeTV2Go?
• What channels can I watch with HomeTV2Go?
• How do I set up HomeTV2Go?
• How To Set Up Your Fire TV Stick

• What is Home Automation?
• What is the Video Doorbell?

• I need help with voicemail
• Voicemail Instructions
• Report an Issue
• I would like to upgrade my voice service
• How do I access my voicemail box?
  • From your home telephone: dial *99
  • From any other telephone:
    • Moncks Corner: 843-482-1234
    • Bonneau/St Stephen: 843-749-1234
    • Charleston/Summerville: 843-471-1234
    • Harleyville: 843-462-1234
• I need general information about your voice package
  • Terms and Conditions
    • Digital Voice Terms and Conditions
    • Rates Terms and Conditions for Voice
    • Electronic Letter of Authorization
• What features come with my voice package
  • How to use my Calling Features
  • Voice FAQ's
  • Digital Voice FAQ's
  • Voicemail Reference Guide - messaging unified
  • Lifeline Voice Assistance Program Eligibility
• I would like to learn more about international information
  • International Calling Codes
  • International Rates
• I would like to learn more about long distance information
  • Long Distance Service Agreement
• I would like to learn more about federal regulations
  • Detariffing Letter
  • Government Mandated Charges for Voice
• I would like to see voice services in specific locations
  • Voice Service in Bonneau/St.Stephen
  • Voice Service in Daniel Island
  • Voice Service in Moncks Corner

• Contact Us Today
• Contact our Tech Support
  • Call our Technical Support Line 1(888)227-4040
• I would like to move my services.
  • What number should I call to move or transfer services?
    • You will need to call 888-746-4482 during normal business hours and choose option 2 to make changes to your service. Then select, option 1 if you are calling to make changes for Residential services or option 2 if you are calling to make changes for Business Services. One of our friendly Representatives will help you complete your request. If you’d like to make changes to your services, our Representatives can help you with that information as well.
  • Should I cancel my services before I move?
    • Yes, you should call ahead and let us know what date you want to disconnect your service(s). Simply call 888-746-4482 during normal business hours and choose option 2 to make changes to your service. Then select, option 1 if you are calling to make changes for Residential services or option 2 if you are calling to make changes for Business Services. One of our friendly Representatives will help you complete your request.
  • Does it cost me anything to transfer my service?
    • Yes, there is a fee to transfer your service(s). If you want to transfer 1 service, the rate is $39.95. If you’d like to transfer 2 services, the rate is $59.95. If you’d like to transfer 3 services, the rate is $69.95. Be sure to call 888-746-4482 during normal business hours and choose option 2 to make changes to your service. Then select, option 1 if you are calling to make changes for Residential services or option 2 if you are calling to make changes for Business Services. One of our Representatives will be happy to assist since there may be some additional costs associated with your specific transfer. *All fees are subject to change.
  • If I’m transferring my services, should I take my equipment with me?
    • If you are transferring your services to a new address, you may be able to take your equipment with you. Simply call 888-746-4482 during normal business hours and choose option 2. Then select, option 1 if you are calling to make changes for Residential services or option 2 if you are calling to make changes for Business Services. One of our friendly Representatives will be happy to let you know if you will be able to take your equipment with you and what equipment you should take.
  • Will an installation technician need to come to my new home, condo, or apartment if I’m transferring my services?
    • Yes, in most cases an installation technician will need to come to your new residence if you are transferring services. This will depend on your new service area and the technology available there. We ask that you call 888-746-4482 during normal business hours and choose option 2 to make changes to your service. Then select, option 1 if you are calling to make changes for Residential services or option 2 if you are calling to make changes for Business Services. One of our Representatives will be happy to assist you.
  • Will I keep my recordings on my devices after I move?
    • You will be able to keep your recordings if you are keeping the same traditional HD DVR equipment. If you have to get new traditional HD DVR equipment, then no recordings will be kept. If you are using HomeStream TV, your recordings are stored in the Cloud and will be available when your new home internet network is set up.
  • How do I transfer my account to someone else?
    • Home Telecom typically does not transfer accounts to another person. We ask that the new person apply for service at that address and then the current person staying at that residence disconnect service.
  • Can I keep my same telephone number if I am coming from another provider?
    • Yes, you can keep your same telephone number, if it is local for the area you are moving to. If you have any more questions please contact us at 888-746-4482 during normal business hours and choose option 2 to make changes to your service. Then select, option 1 if you are calling to make changes for Residential services or option 2 if you are calling to make changes for Business Services. One of our Representatives will be happy to assist you.
  • I am moving to a new address. What if Home Telecom is unavailable at my new address?
    • In the case that Home Telecom is not available at your new residence, then you will need to cancel your services at the time of your move. We will hate to see you leave but you can submit a request for services via GigUPTriCounty.com where we are gauging interest for where to build our Fiber-to-the-Home technology to next. Hopefully we will be able to come to your new community in the future. See “I would like to cancel my services” section to learn more about what is required in order to cancel services with Home Telecom.
  • I am moving to an apartment or condo that doesn’t have Home Telecom as a primary carrier.
    • We are always looking for new opportunities to serve our community. Please ask your HOA representatives or building management company to contact Robert Edwards at Robert.Edwards@hometelco.com.
• I would like to cancel my services.
  • How do I cancel my services?
    • You will need to call 888-746-4482 during normal business hours and choose option 2 to make changes to your service. Then select, option 1 if you are calling to make changes for Residential services or option 2 if you are calling to make changes for Business Services. One of our friendly Representatives will help you complete your request.
  • Once I have cancelled my services with Home Telecom, what equipment do I need to return?
    • You will need to return any of our equipment such as modems, routers, or cable boxes. Your equipment can be returned to any of our office locations in order for us to place the disconnect order. Please be sure to return all equipment in a timely manner so that you avoid unreturned equipment fees.
      
      If living in an apartment complex, there may be some instances where you have an 844E or 844G in the home. In this case, we will ask that you do not touch the equipment and call one of our representatives to assist you. Simply call 888-746-4482 during normal business hours and choose option 2 to make changes to your service. Then select, option 1 if you are calling to make changes for Residential services or option 2 if you are calling to make changes for Business Services.
  • I have equipment to return. What location would I need to drop off my equipment to?
    • You can drop off your equipment at any of our office locations.
  • Will an installation technician need to come to my new home, condo, or apartment if I’m canceling my services?
    • In the case that you are cancelling your services, an installation technician is not needed to come into your residence, in most cases. Normally, they only come out to remove the equipment from the outside of the residence. If for any reason a technician is required to visit your home, our Representative will schedule this with you at the time of your cancellation request.

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