Phallan directs Human Resources and the Project Management Office. As the Director of Customer Experience, she is committed to ensuring that all customers have a positive experience with Home Telecom. Phallan has a Bachelor of Science in Biological Sciences from Clemson University and a Master in Health Administration from the Medical University of South Carolina. She has been a member of the Home Telecom team since June 2022 and has held several management positions in her career.