Step 1
Try unplugging the power cord from the back of your router for 30 seconds, then plug it back in and reapply power.
Current Outages & Maintenance:
There are currently no outages reported. All systems are up and running!
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Maintenance/System Upgrades:
Contractors are replacing equipment affecting services near the following areas. Customers may see an interruption
in service
up to an hour while the equipment is being replaced. Intermittent disruptions could occur afterward as technicians are testing the equipment. Anyone affected should have received an email and/or text message notifying them of this maintenance. If you are in this area and did not receive the communication, please go to HomeSC.com/Be-in-the-Know to update your contact information.
Replacing equipment today-
Lebanon area
Testing still underway in the following areas-
17A & Bethera Rd area- Rae Ln, Cane Gully Rd, Harristown Rd, Barnyard Rd, Church of God Rd, High Hope Dr, Walter Rd
East Moncks Corner area- Horne St, Mitton Rd, N Live Oak Dr, Travelers Way
Thank you for your patience while we work to improve your experience!
Having Trouble With Your Internet?
Step 2
You can also perform a speed and latency test directly from the MyWiFi Xtreme app.
Step 3
Do so by tapping into My Network on the Main Dashboard in the app. Then tap Bandwidth Test. If you've run a bandwidth test in the past, the last results will display on the screen. Tap Run Bandwidth Test on the screen to run a new speed test.
Step 4
The test will run between your connected system and the internet. If you have a mesh unit, it will conduct a test between your mesh and your main system next.
Step 5
Results should display as a notification and in various locations throughout the app.
Step 6
For more DIY guides and videos, visit HomeSC.com/Install