In order to give you the best experience possible, we have upgraded our Video service to an app-based streaming platform. Your current Video equipment will not function with this platform and needs to be returned.

You have roughly 90 days from when you first received your letter to activate HomeStreamTV and turn in your expiring video equipment. We recommend that you go ahead and transition to the latest in Video entertainment, HomeStream TV as soon as possible to avoid loss of service. This can be done easily by following the steps listed at HomeSC.com/TVUpdate.

If you do not activate HomeStreamTV prior to your existing equipment expiring, you will no longer be able to view your Video subscription. It is important that you take the provided steps to get HomeStream TV downloaded prior to your equipment expiration date for uninterrupted viewing.

HomeStream TV is the latest in Video entertainment! Provided by Home Telecom, this app allows you to stream your Video subscription package on compatible streaming devices such as a Smart TV, Fire Stick, Apple TV or iPad. Additionally, this platform includes advanced features such as Cloud DVR, Parental Controls, Restart, Replay, and Customized profiles. Best of all, you will save on the cost of a cable box monthly fee as one is no longer needed to view HomeStream TV.

No. HomeStream TV is not more expensive and costs the same as your current Video subscription. Also, you will no longer be charged for a cable box fee monthly once you have returned it. You can however select upgrades and add-ons to fit your family’s lifestyle upon activation, such as additional Cloud DVR storage, more concurrent streams, and more channels.

Yes! You’ll need to call 888-746-4482 to create your HomeStream TV account. Your username and password will then be sent to you via email. The email you choose to use should be the one that is associated with your preferred app store account.

Please visit Homesc.com/homestream-support where you will find several setup guides to walk you through this process. If you are still having trouble, please verify that your streaming device is listed on our compatible devices list. If your device is listed and you are still not able to install the HomeStream TV app, please call 888-746-4482 to speak to one of our representatives. If we can’t walk you through the process via the phone, we will schedule a convenient time for an installer to come to your home to complete the activation.