Home Telecom partners with GOCare to enhance and streamline customer engagement
Alpharetta, GA — (December 2023) — GOCare, a SaaS provider of digital experience software, is pleased to announce that Home Telecom, a fiber-focused service provider headquartered in Moncks Corner, SC, has selected GOCare to enhance, streamline, and simplify digital customer engagement with their subscribers.
“GOCare is proud to partner with Home Telecom to bring innovation and flexibility in customer engagement along with a seamless customer experience that leverages digital channel communication subscribers are craving”, noted Mike Roddy, CEO of GOCare. It’s great to add a partner that is only a few hours from our Alpharetta, GA HQ expanding our footprint in the Southeast with such a well-known FTTP leader. Our familiarity and ability to integrate with several of the IT systems Home Telecom uses will enable seamless, real-time customer engagement. That coupled with Home Telecom’s focus on providing the best customer experience in the industry will drive our successful partnership for years to come.” Mike concluded.
By partnering with GOCare, Home Telecom knows their Digital customer journeys will be delivered rapidly due to GOCare’s industry leading best practices, integration with IT systems, and turn-key, modular solution set. Home Telecom is deploying GOCare Pulse to enhance and simplify their customers’ ability to provide insightful feedback to Home Telecom regarding offered services. This includes real-time actionable insights that are convenient and easy to use for Home Telecom staff. That solution will be coupled with GOCare Reach which will allow Home Telecom to provide timely digital engagement updates to their existing customers as well as information to the many, many new customers Home Telecom continues to introduce to Fiber technology.
“We are committed to being the best and the easiest to do business with company in our industry. That’s why we teamed up with GOCare, a proven provider of digital experience solutions,” said Gina Shuler, VP of Marketing at Home Telecom. “With Pulse and Reach, we will make it easier for our customers to share their feedback and stay updated on our latest offers. This is the first step of our innovative digital customer experience strategy.”
About GOCare
GOCare provides software solutions to the broadband and utility industries. Our SaaS portfolio includes a complete digital experience platform, proprietary SMS Chat functionality, Secure Payments, multi-platform NPS scoring, and a sophisticated analytics engine allowing our clients to benchmark their performance against other similar operators. GOCare was founded by industry veterans and incorporates its mission of “By Operators, For Operators” into how they partner with broadband industry leaders such as Vexus Fiber, Point Broadband, Bluepeak, and many others. For more information visit www.gocarecx.com
About Home Telecom
As one of the largest independently owned telecom companies in South Carolina, Home Telecom provides internet and internet powered solutions over a fiber-rich network to Berkeley County, and portions of Dorchester and Charleston counties. Over 240 local employees serve customers from multiple local offices in the communities Home Telecom supports. www.homesc.com