When will I receive a different bill from Home Telecom?

You will see a bill that looks slightly different beginning with the bill you receive after November 11th. This is the date when our final push to the new billing platform will be made.

Why does my bill look different?

Home Telecom has changed billing vendors so that you can have a better all-around experience. Your bill will look different and the eCare portal you are used to will also be very different with improved functionality.

Will this change make my bill go up?

No. Your bill will remain the same during this transition as long as the services you subscribe to do not change. The only difference in our billing practices will be the new late fees.

Will my account number stay the same?

Yes. The account number you currently have will remain your account number with the new billing system.

Can I receive a bill via US Postal Service if I also receive my bill through email?

No. You will not be able to receive your bill in a printed format; however, you will be able to access your bills and billing history through your eCare portal. From there, you can print your bill from the comfort of your own home.

I don’t see a Security Code on my bill anymore. How do I verify my account when I pay my bill online?

You no longer need a security code. All you need is your Home Telecom billing zip code and your account number to access our eCare portal.

Why am I seeing the same billing line items on my bill?

If you are in a bundle that includes 2 or more services, the parts of the bundle that are associated with each product/network tier will be broken out under that portion of your bill.

Can I use my existing username and password to log in and pay my bill online?

Yes. You can use the username and password you have been using to access the new eCare Portal with Home Telecom. Simply visit HomeSC.CDGportal.com and follow the prompts.

Do I need to wait for my first bill to arrive in order to access the eCare portal?

No. You will receive an email after your installation is complete directing you to our eCare Portal. From here, you’ll be able to access your bill, make a payment, set up automatic payments, and even report any issues or questions you have with your services.

If I have auto-pay set up through the current online portal, will I have to re-enter my credit card information and schedule my monthly payment in the new system?

No. Your payment information will remain the same, including when your account is drafted for automatic payments. You won’t have to lift a finger!

Will the late fees remain the same?

No, the way we charge our late fees will have a slight changes. Moving forward, late fees will be an additional $5 or 1.5% of your outstanding balance (whichever is greater).

Will the office be closed at all to prepare for this shift?

Yes. In order to take the final steps needed to move to our new system, we will discontinue online payments and in person payments at 6pm on Thursday, November 7th. Our offices will be closed to walk-in traffic and drive thru payments on Friday, November 8th. Online payments will be reinstated on Monday, November 11th at 8:30am when offices reopen for normal business hours.

If I miss a payment and my service is suspended, what is the quickest way to get my services reconnected?

We understand that things happen. Simply log on to our eCare Portal and pay your outstanding balance in full. Once your payment has been submitted and verified, your services will reconnect automatically.

We recommend setting up automatic payments based on your particular situation to make sure your bill is always paid when you want to pay it.

Will you send notifications about what is needed from me?

Yes, we will be in constant communication with you about this change and what is required of you. To ensure you receive information as quickly as possible, visit HomeSC.com/Be-In-The-Know to send us a quick update or confirmation of your contact information.